"Ensure our students are satisfied with the breadth of our services and consider them value for money".
The Officer Championing this priority is the President.
Our key targets for achieving this priority are:
1. When surveyed students will score our services 70% good or excellent in ‘satisfaction’ and ‘value for money’.
Green. The Union currently has a 77% score for customer satisfaction.
Red. The Union currently has a 56% score for value for money.
2. Zone forums and meetings will provide the opportunity for students to feedback on, and positively influence, the full range of services, goods and events the Union provides.
Amber. Motions process has been rejuvinated and communicated to Zones. Further work required on raising attendance. Other feedback mechanisms, such as physical and digital 'suggestion boxes' in place.
3. Delivery of a ‘mystery shop’ programme to both improve our students experience as customers and reward staff knowledge & customer care.
Amber. An annual mystery shop programme is in place but on hold during the Covid-19 pandemic.
Green = Target achieved
Amber = Some progress made but target not yet achieved
Red = No progress yet made or target requires review