Help Information...

Note: offices are staffed during academic vacations - but please call first if making a special trip as office hrs may be variable.  See term dates 

No Paypal Account is required to use our shop. 

During the order process, once signed in, our online shop process shows Paypal as the displayed option for payment - this is because we use Paypal for secure processing of your transaction.

Please proceed to the next stage where you can choose either: 

• To pay directly with your credit or debit card
  Or...  
• To logon and pay from a Paypal Account, or setup a Paypal account to use  

   

  Ensure you enter the correct billing address registered to your card

  When paying ensure your name is exactly as it appears on the card
  This will ensure problems with card verification do not occur

   

  See below for how to amend or add billing / delivery address using 'my account' 

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  Help Information

  If a 'pending' order status is advised by your E-mail confirmation: NO PAYMENT HAS BEEN MADE...

  If you receive notification that your order is pending then we have not received your payment at that time and cannot dispatch your goods or reserve tickets etc.

   

  This can occur due to an uncompleted transaction or if payment has not completed either due to a delay - or if payment has been attempted from a Paypal account - through lack of funding  - ie. if the individual's Paypal account hasn't worked/or transferred money from their bank or card.

   

  Please ensure you login and check your order as soon as possible.  To re-order please check the 'cart contents' option to review the number of items you are about to purchase and adjust the number if necessary.  
  After successfully completing your online payment, any uncompleted previous orders will be removed from your account.  A completed order notification quoting your order number will be issued to you via E-mail by our online 'KonaKart' shop system .

    

  If you wish complete payment using a credit or debit card (not Paypal), then please login to the online shop and ensure you select the relevant option.  Ensure at this stage that you clear any personal Paypal account username/email details from the Paypal account section of the online form (right hand side) - or your transaction may not be able to complete.  

   

   Inputting delivery/billing address...

   

  Please note: it is not possible to use the edit feature shown during the checkout process to change or add an address.
  Please take the following steps to select or edit your address details:

  Go to the SU Online Shop and select the grey 'my account' link (top right):

   

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• Choose the option that let's you update details or select an alternative delivery address already entered
• Input or update your address(es) using the 'edit' link that you'll see displayed.  
• Then return to the cart /checkout to complete your purchase transaction   

• If you're a current student 
  You'll need to register for the Oncampus network to use the shop - please signup for the network
  Your delivery / billing addresses can only be amended through your 'My Account' options (see below)
  
• If you are not a student 
  You can input your delivery/billing address during the purchasing.  If you register and save your address, you must use 'My Account' to amend addresses, or input alternative address 

Open The Online Shop

 See Online shop updates and news 

In case of technical difficulties using our service - E-mail: SU_Comms@winchester.ac.uk