Help Information...
Note: offices are staffed during academic vacations - but please call first if making a special trip as office hrs may be variable. See term dates
During the order process, once signed in, our online shop process shows Paypal as the displayed option for payment - this is because we use Paypal for secure processing of your transaction.
Please proceed to the next stage where you can choose either:
Ensure you enter the correct billing address registered to your card
When paying ensure your name is exactly as it appears on the card
This will ensure problems with card verification do not occur
Help Information
If you receive notification that your order is pending then we have not received your payment at that time and cannot dispatch your goods or reserve tickets etc.
This can occur due to an uncompleted transaction or if payment has not completed either due to a delay - or if payment has been attempted from a Paypal account - through lack of funding - ie. if the individual's Paypal account hasn't worked/or transferred money from their bank or card.
Please ensure you login and check your order as soon as possible. To re-order please check the 'cart contents' option to review the number of items you are about to purchase and adjust the number if necessary.
After successfully completing your online payment, any uncompleted previous orders will be removed from your account. A completed order notification quoting your order number will be issued to you via E-mail by our online 'KonaKart' shop system .
If you wish complete payment using a credit or debit card (not Paypal), then please login to the online shop and ensure you select the relevant option. Ensure at this stage that you clear any personal Paypal account username/email details from the Paypal account section of the online form (right hand side) - or your transaction may not be able to complete.
Go to the SU Online Shop and select the grey 'my account' link (top right):

Open The Online Shop
See Online shop updates and news
In case of technical difficulties using our service - E-mail: SU_Comms@winchester.ac.uk